We appreciate the opportunity to provide personalized IV concierge services. To help us provide timely and exceptional care to all of our clients, we kindly ask that you review the following appointment policies.
Appointment Reservation
A valid credit card is required to be kept securely on file when scheduling an IV concierge appointment. By scheduling an appointment, the client acknowledges and agrees to the policies outlined below.
Cancellation & Rescheduling
We understand that plans can change. We kindly request at least 24 hours’ notice for cancellations or rescheduling.
Cancellations or rescheduling requests received less than 24 hours before the scheduled appointment time, as well as missed appointments (no-shows), will be subject to the full concierge fee, along with the applicable gratuity described below.
Gratuity
For cancellations made with less than 24 hours’ notice and for no-show appointments, a 20% gratuity will be applied to the applicable concierge fee.
Client Delays & Staff Wait Time
To ensure that our team can provide each client with the time and attention they deserve, we ask that clients and all members of their party be ready and available at the scheduled appointment time.
If our team is required to wait because the client or party is not ready or available, a $50 late fee will apply for each five-minute interval of wait time, including any portion of a five-minute interval, up to a maximum wait time of 20 minutes.
Wait time will be documented by the Re:Treat team member providing the concierge service. If circumstances arise that prevent the appointment from proceeding within the scheduled timeframe, our team will communicate with the client and determine the appropriate next steps.
If an appointment must be discontinued due to extended client unavailability or other circumstances within the client’s control, the full concierge fee, applicable gratuity, and any accrued late fees will remain due and may be charged to the card on file.
Services Not Rendered
In some circumstances, our medical team may determine that treatment cannot safely be provided after arriving at the appointment.
The full concierge fee and applicable gratuity will remain due if services cannot be provided because the client:
- Declines treatment after the team has arrived
- Is unavailable or not ready during the scheduled appointment window
- Is unable to proceed with treatment for reasons within the client’s control
- Is determined by the medical team to be medically ineligible for the requested treatment after arrival
Our priority is always the client’s safety and well-being, and our medical team reserves the right to determine whether treatment is appropriate.
Authorization to Charge
By providing a credit card and scheduling an IV concierge appointment, the client authorizes Re:Treat Wellness Concierge to charge the card on file for applicable service charges, concierge fees, gratuities, late fees, cancellation fees, and other charges outlined in this policy.
Our Commitment to You
We value your time and appreciate your understanding of these policies. They allow our team to carefully plan each concierge visit, minimize scheduling disruptions, and provide every client with the personalized experience that Re:Treat Wellness Concierge strives to deliver.